The collection industry is one of the most heavily regulated industries in the nation when it comes to consumer protections. Debt buyers and collectors must comply with the federal Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), the Fair and Accurate Credit Transaction (FACT) Act of 2003, the Gramm-Leach-Bliley Act (GLB), the federal Telephone Consumer Protection Act (TCPA), the Servicemembers Civil Relief Act (SCRA), and the United States Bankruptcy Code, as well as numerous other federal and state consumer protection laws. The industry is also supervised or monitored by multiple governmental agencies, including but not limited to, the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), the 50 state Attorneys General, and licensure laws in 32 states with a number of bonding and corporate registration requirements in the remaining states.
Learn more about how these agencies:
- Consumer Financial Protection Bureau (CFPB)
- Federal Trade Commission (FTC)
- Office of the Comptroller of the Currency (OCC)
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