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DBA International Certification Program

DBA International created its “gold standard” certification program in 2012 to promote uniform, consumer-oriented, best practice standards for the receivables industry. Highly regarded within the industry and regulatory community, DBA’s Certification Program includes a mandatory annual review of the program requirements to ensure that they evolve with industry best practices and incorporate any new statutory, regulatory and judicial developments.

DBA International’s Certification Program offers professional designations to companies and individuals operating and employed within the U.S. receivables industry. Information and resources needed to pursue company or individual-based certification, along with the application(s), can be found in the “Certification Resources” column located on the right side of this page.

Certified Professional Receivables Company (CPRC)
(Company-Based Certification)

Company certifications will be granted to debt buying companies, collection law firms, and third party collection agencies that comply with uniform and rigorous industry standards of best practices and pass a company background check. The standards address core principles including account documentation, chain of title, consumer complaint and dispute resolution, statute of limitation compliance, vendor management, credit bureau reporting, resale, as well as other relevant operational procedures.

Certification for debt buying companies: Debt buying companies must receive their CPRC designation by February 29, 2016 in order to remain members of DBA International. An exception to this requirement is provided to debt buying companies that join the association after March 1, 2014 who will have two (2) years from their date membership to become certified.

Certification for collection law firms and third party agencies: Collection law firms and third party collection agencies may voluntarily seek the CPRC designation but it is not a requirement in order to maintain their DBA International membership.

Certified Receivables Compliance Professional (CRCP)
(Individual-Based Certification)

Individual certifications are required for each certified company’s chief compliance officer and will be a voluntary, albeit highly regarded, designation for others within the industry. Certification will be granted to those individuals who complete industry-relevant education requirements and pass a criminal background screening conducted by DBA International.


If you have a question or need further guidance on DBA International's Debt Buyer Certification Program, please contact DBA at (916) 482-2462 or by email at cert@dbainternational.org.


 

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DBA Certification Program

• Certification Governance Document
  (Including all apendices)

• Certification Program Overview

Certification Applications

• Company Certification

• Individual Certification

Certification Credit Forms
If you attended certification courses at prior DBA events, download the appropriate form(s) to claim your credits:

• 2013 Annual Conference (PDF)

• 2013 Executive Summit (PDF)

• 2014 Annual Conference (PDF)

• 2014 Executive Summit (PDF)

Certification Education Credits

• Education Credit Form (PDF)

• Educational Subject Matter (PDF)

Certification Made Simpler

• 7 Steps for Company Certification

• 7 Steps for Individual Certification


CFPB Portal Registration

Click here to register your company and respond to consumer complaints on the CFPB's secure website.


 
 

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